that’s easy to understand and act on
Connected networks
One in ten adults

 Only 1 in 10 adults has proficient health literacy.

How are you engaging with the rest?


Consulting Services

We’re flexible. Our services can be structured to best meet your needs.

Writing accessible content


Create accessible content using evidence-based plain language principles

Develop engagement plans


Develop engagement plans to support behavior change and improve outcomes

Increase plain language knowledge


Increase plain language knowledge, skills and capabilities to improve communication

Conduct empathetic consumer research

Consumer Research

Use empathetic inquiry to elicit actionable insights or field test communications



We identify and mitigate complexity so your audience can fully engage.



From recruiting and consenting, to enrolling and reporting results, we make it engaging and understandable

Consumer education

Consumer Education

Person-centered and grounded in theory, our approach empowers individuals to effectively self-manage

System navigation

System Navigation

From journey mapping, to streamlining the care coordination experience, our interventions illuminate and help reduce complexity



Building on a foundation of understanding, we turn quality efforts into engagement opportunities so consumers can partner for improvement

Shared decision-making

Shared Decision-Making

We develop content and designs that enhance understanding so consumers and their caregivers can fully engage in care and treatment decisions

Precision medicine

Precision Medicine

Whether partnering to design precision care tools, or explaining genetic results, we help make precision medicine accessible to individuals of all literacy levels


Our Clients Include

Roy Qillaq
Roy Sato
Michael Ojeda
Donald Simmons
Sean Campbell
Shirley Dominga
Mary Muller
John Muller


Jennifer Reihm Pierce

Jennifer Reihm Pearce, MPA

Founder and Principal

A passionate advocate for plain language, Jennifer brings over 20 years of experience collaborating with researchers, providers and consumers to co-produce award-winning content and experiences that are easy to understand and act on. We partner with clients in the public, private, academic, and non-profit arenas to design and implement plain language interventions in the community and across the care continuum.



Contact via phone

925 - 348 - 0352